Cancellations Continue Shopping

Please note that all the return and exchange request can be made only by initiating a mail communication return@coucap.com with the order id in the subject line and details of the reason for return in mail message along with the photograph of the product.

Refund & Cancellations Policy: 

Coucap shall refund back the amount collected from you on following grounds:

  • Customer initiated (Order or line cancellation)
  • Coucap initiated (Order or line cancellation)
  • Customer Initiated (Order or Line Return) subject to QC clearance.
  • Lost in Transit

Following are the policies in this regard:

  • The amount will be refunded back to the original payment tender(s) that was used while you placed the order.
  • If the order is canceled (Customer initiated or Coucap initiated), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges & gift wrapping charges. If the case of partial order cancellation (Customer initiated or Coucap initiated), shipping charges & gift wrapping charges will not be refunded. If you return an order delivered to you, original shipping charges & gift wrapping charges will not be refunded.

Please note that all the return and exchange request can be made only by initiating a mail communication return@coucap.com with the order id in the subject line and details of the reason for return in mail message along with the photograph of the product.