Returns & Refunds Continue Shopping

Please note that all the return and exchange request can be made only by initiating a mail communication return@coucap.com with the order id in the subject line and details of the reason for return in mail message along with the photograph of the product.

Once the order has been delivered, you are given the flexibility to return/exchange the product (s). All items to be returned or exchanged must be unused, unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box and returned), and should not be damaged or tampered with. You are welcome to try on a product after delivery but please take adequate measures to preserve the original condition of the product.
Coucap will accept Return or Exchange only if the following conditions are met.

  • Return/Exchange should be initiated within 14 days of order delivery.
  • Only size /damaged/different products exchanges are allowed.
  • Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
  • The Customer is required to contact the Coucap Contact Centre for return/exchange initiation.
  • Coucap's Customer service team would initiate the return /exchange requests on behalf of the customer.
  • In the event of a return, Coucap's Customer service team shall schedule a return pickup to your address; the carrier would arrive at your address as per the scheduled pickup date, collect the return and bring it back to our warehouse for quality check. In case the QC passes in our warehouse, we shall refund you as per the refund policy. In case QC Fails, we will return back the product to you.
  • In the event of exchange, Coucap's Customer service team shall schedule a return pickup to your address, the carrier would arrive at your address as per the scheduled pickup date along with the exchange product, the carrier would do an initial QC at your address for the original product that is being returned and if that QC pass, the carrier shall hand over the Exchange product to you, collect the returned product and bring it back to our warehouse for quality check.
  • In case of a partial return, the whole product line should be returned.
  • The following items cannot be returned or exchanged like innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories and hair accessories cannot be exchanged or returned. The list of such items includes briefs, shapewear bottoms or any lingerie set that includes a brief, anklets, bangles, earrings, bracelets, brooches, earrings, pendants, necklaces and rings, socks and wrist-bands.

Refund & Cancellations Policy: 

Coucap shall refund back the amount collected from you on following grounds:

  • Customer initiated (Order or line cancellation)
  • Coucap initiated (Order or line cancellation)
  • Customer Initiated (Order or Line Return) subject to QC clearance.
  • Lost in Transit

Following are the policies in this regard:

  • The amount will be refunded back to the original payment tender(s) that was used while you placed the order.
  • If the order is canceled (Customer initiated or Coucap initiated), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges & gift wrapping charges. If the case of partial order cancellation (Customer initiated or Coucap initiated), shipping charges & gift wrapping charges will not be refunded. If you return an order delivered to you, original shipping charges & gift wrapping charges will not be refunded.

Please note that all the return and exchange request can be made only by initiating a mail communication return@coucap.com with the order id in the subject line and details of the reason for return in mail message along with the photograph of the product.