For any query related to shipping please drop us a mail at shipping@coucap.com

Coucap will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Coucap reserves the right to cancel the order(s) at its discretion. An estimated delivery time is displayed on the Order confirmation page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to

  • Bad weather,
  • Flight delays,
  • Political disruptions,
  • Act of God like flood,
  • Earthquake,
  • Tsunami etc.

Other unforeseen circumstances in such cases, we will proactively reach out to you. 
Please check your emails and SMS regularly for such updates. Also, we will not be able to compensate for any mental agony caused due to delay in delivery. Currently, we don't ship internationally. We may charge you with a shipping charge (inclusive of tax) in some cases. The communication shall be available to you at the time of placing the order. We may also give you a facility of gift wrapping with charges (inclusive of taxes). The communication shall be available to you at the time of placing the order. In case of refund of the product, the refund of the shipping charges or gift wrapping charges will be done as per the refund policy. For any query related to shipping please drop us a mail at shipping@coucap.com